We want you to be delighted with your Pranxi purchase, but we understand that sometimes things don't work out.
You may cancel an order at any time prior to the product being dispatched by contacting us at service@pranxi.com; we will confirm your cancellation in writing to you and refund any monies already paid.
If, following dispatch of your order, you change your mind or decide for any other reason that you do not want to receive or keep a product, please receive the product first and then return it to us. Unless the product is faulty or not as described, you will be responsible for the cost of returning the products to us. If any duty payments are due, it will be your responsibility to pay them - either upfront or via deduction from refund amount or exchange value. We cannot be responsible for parcels that fail to reach us, so please make sure you obtain proof of postage.
Please kindly note that the cancellation right does not apply in the case of:
Products which are not suitable for return due to hygiene reasons. We cannot accept returned products that have been used or worn unless the reason for the return is because the product is faulty or not as described.

Condition of returns

The products will be your responsibility from the point of delivery. It is important that returned items are kept in the best possible condition, so please take reasonable care of them and keep all original packaging. Where you return a product we will examine the returned product to determine whether a refund is available and will notify you as such via e-mail within a reasonable period of time. Where you have failed to take reasonable care of the products, no refund will be available.


If you cancel your order, and a refund is due to you, we will make any refunds due to you up to 7 business days after the day on which we receive the product back from you.
Refunds will only be made against the original credit/debit card used.