FAQ

What is my size?
There is size chart in each product description. We highly recommend you to select your size accordingly. If you have a question about measurements or sizes, you can email us at service@pranxi.com

Cup Size Measurement

 

Note:
Asian sizes are 1 to 2 sizes smaller than European and American people. Choose the larger size if your size between two sizes. Please allow  2-3cm differences due to manual measurement.

As you know, the different computers display colors differently,  the color of the actual item may vary slightly from the images.


Where do you ship your products?

We will ship our products from US/ China. (depends on the stock)
Should you need further information, feel free to contact us.

 
When will you ship your products?
Package will be shipped within 2 working days. We will provide you with tracking number as soon as possible.
 
Shipping time & Shipping cost
FROM DESTINATION DELIVERY COST
China USA Up to 18 working days Free
USA USA 3-7 working days Free
China Canada Up to 18 working days $10
China Mexico Up to 25 working days $5
China Europe Up to 18 working days $5
China Australia Up to 16 working days $5
China Rest of the world Up to 25 working days $10


Deliveries are currently subject to delays worldwide due to COVID-19's impact. Please allow a little extra time to receive your order once in transit.


My package does not arrive?

If you receive any products which are either damaged or missing or the packaging has been opened, you should register all reservations and complaints with the carrier or refuse the package if it is appears to have been opened or damaged.
If you have not been able to inform the carrier or you discover the problem later please contact us at service@pranxi.com

Can I return the products?

  • Certain types of items cannot be returned.
Custom products (such as special orders or personalized items)
Personal care goods (such as beauty products)
Sale items or gift cards
  • Intimate products（such as underwear, swimwear, stockings, accessories)
We don't like to wear used underwear and we are sure you feel the same. We cannot accept returned products that have been used or worn unless the reason for the return is because the product is faulty or not as described.

Please get in touch if you have questions or concerns about your specific item.